1. New to My Gym?
How can I get started with My Gym?
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What programs and services does My Gym offer for newcomers?
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2. Have an Account?
How do I create a My Gym account?
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.
How can I access my My Gym account online?
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.
3. Privacy Policy Updates
Where can I find information about My Gym's privacy policy updates?
You can find information about My Gym's
privacy policy updates on our website or by visiting the privacy policy section of our website.
How does My Gym handle privacy and data protection?
You can find information about My Gym's
privacy policy updates on our website or by visiting the privacy policy section of our website.
4. What is included in My Gym Membership?
Base Tuition ($XXX every 4 weeks):
Includes one class per week plus one Practice and Play (parent-supervised open play) program per week.
Unlimited Tuition ($XXX every 4 weeks):
Based on availability, you may attend as many classes or Practice and Play (parent-supervised open play) programs per week.
To allow availability to all members, you can book up to X Classes and Practice and Play programs in advance from within your account - once you attend one of those classes, you may add another one the following day.
5. How am I billed?
How can I provide feedback about an event or party I attended at My Gym?
For everyone’s convenience, My Gym enrollment is an auto-enrollment system. After your trial, you’ll be auto-enrolled continuously every 4-weeks at our tuition rate of your choice (above). Plus, receive XX discount for siblings (if applicable)!
We hope you LOVE your classes! Our age-appropriate programs grow with your little ones to age 10! But, if life happens and you need to cancel your membership, you can do so easily on your My Gym online account. My Gym requires a 30-day notice to cancel your enrollment, therefore a prorated payment may be due upon canceling. Cancellations are not taken verbally to ensure we both have a “paper trail.”
6. Interested in Franchisee Info?
How can I obtain information about becoming a My Gym franchisee?
Since My Gym locations are independently owned and operated, the owner/managers at your
local My Gym can help answer any questions, billing matters, or resolve concerns.
How can I obtain information about becoming a My Gym franchisee?
To learn more about our franchise opportunities, please visit our
franchise information page.
7. Questions Related to Booking rules?
What if I am going to be absent?
Members are required to mark themselves absent in advance online to receive a make-up for that class. Letting us know you’ll be absent allows another child to come and enjoy the gym in your place.
How do make-ups work? How do I book a Practice and Play?
All make-up Classes and Practice and Plays must be booked in advance on our real-time online booking system; drop-ins are not permitted. Only classes that have spots available will appear. Sorry, My Gym personnel cannot override the system or book classes for you in person. You have 30-days from the date of the absence to attend a make-up class. Make-ups do not accrue beyond 30-days.
Are siblings allowed on the Gym floor?
Other than infants, siblings are not allowed on the gym floor unless they are enrolled in the proper age-appropriate class. You’re welcome to wear, sling, or wrap an infant while your enrolled child participates. If you would like to enroll 2 or more children in the same class, try our Siblings Class!
8. What if a child is suffering from Sniffles? Cough? Runny nose?
We love sharing – just not germs. If you feel ill in any way, please stay home and get well soon! Let us know you will not be attending class by marking your child absent online.
If you or your child show signs of illness during class, a My Gym teacher will kindly ask you to return another day. We appreciate your compliance
9. What steps can one take to keep their child safe while at My Gym?
Although accidents are rare at our centers, all physical programs have an inherent risk. We take great care in designing our curriculum and gym setup to be as safe as possible. Your help in following all safety policies and in-class safety announcements will maximize your child’s safety while at My Gym.
If you offer Gymnastics: While on the gym floor, adults wear socks and children wear My Gym gripper socks (socks are optional in Beginner, Level 1 and Level 2 Gymnastics). If you happen to forget your socks, they may be purchased upon arrival.
If you do not offer Gymnastics: While on the gym floor, adults wear socks and children wear My Gym gripper socks. If you happen to forget your socks, they may be purchased upon arrival.
Parents/caregivers are responsible for constantly supervising their children during parent participation classes and the Practice and Play program. Always be within an arm’s reach or less of your child and ready to assist as your little one explores the gym and equipment.
Please wash your hands or use sanitizer before entering the gym floor and when you leave.
We encourage you to take pictures (use #mygymlocation to tag us!), but please be mindful to take photos/videos of only your child.
All older children must be picked up promptly after class ends.
My Gym is a nut-free facility. Please do not bring any products containing nuts into the gym.
10. Recently Attended an Event or Party?
How can I provide feedback about an event or party I attended at My Gym?
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.
Who can I contact regarding questions or concerns about a recent My Gym event?
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.
11. Interested in Franchisee Info?
How can I obtain information about becoming a My Gym franchisee?
Since My Gym locations are independently owned and operated, the owner/managers at your
local My Gym can help answer any questions, billing matters, or resolve concerns
What are the requirements and process for opening a My Gym location?
To learn more about our franchise opportunities, please visit our
franchise information page.
12. How to Contact My Gym Franchise Office?
What is the best way to contact the My Gym franchise office?
MY GYM Corporate Headquarters15300 Ventura Blvd., Suite 523Sherman Oaks, CA 91403
Toll-Free (US/Canada only)
800-4-MYGYMS (469-4967)
International
818-907-6966
Fax
818-907-0735)
You can also use the form to contact the corporate offices of MY GYM.
Who can I reach out to for franchise-related inquiries or assistance?
For franchise-related inquiries or assistance, please visit our
franchise information page
